Frequently Asked Questions

We accept payments via PayPal, which includes:

• PayPal balance
• Credit cards (Visa, Mastercard, American Express)
• Debit cards
• Pay Later options through PayPal

All payments are processed securely through PayPal's encrypted payment system.

Once your order has been dispatched, you'll receive an email with your tracking number and a link to track your parcel on the Royal Mail website. You can also view your order status by logging into your account on our website.

If you need to cancel or modify your order, please contact us as soon as possible. If your order hasn't been dispatched yet, we can usually make changes. Once an order has been shipped, you'll need to wait for delivery and then request a return if needed.

Yes! For large orders or trade customers, we offer competitive bulk pricing. Please contact us with your requirements and we'll provide a custom quote.

We offer several shipping options:

• Click & Collect: FREE
• Royal Mail Tracked 24: £7.00 (1-2 working days)
• Royal Mail Tracked 48: £5.00 (2-3 working days)

Orders over £50 qualify for free standard delivery!

Orders placed before 2pm on working days are typically dispatched the same day. Delivery times depend on your chosen shipping method - Royal Mail Tracked 24 arrives within 1-2 working days, while Tracked 48 takes 2-3 working days.

Currently, we deliver to the United Kingdom and Ireland. For international deliveries outside of these areas, please contact us for a quote and available options.

We offer a 30-day money-back guarantee. If you're not satisfied with your purchase, you can return any unused item in its original packaging within 30 days of delivery for a full refund. See our Returns page for full details.

To return an item:

• Contact us with your order number and reason for return
• We'll send you a return authorisation within 24 hours
• Pack the item securely and send it back using a tracked service
• Receive your refund within 5-7 working days of us receiving the item

If your item arrives damaged, please contact us within 48 hours of delivery with photos of the damage. We'll arrange a free collection and send a replacement or full refund immediately. Please keep all original packaging until the issue is resolved.

If you're unsure which part you need, you can:

• Check the product descriptions and specifications on our website
• Take a photo of your existing hardware and send it to us
• Contact us with measurements and details of your window/door type

Our team is happy to help you find the right part!

Most of our products are designed for standard uPVC and aluminium windows and doors. Each product listing includes compatibility information. If you're unsure, please contact us with details of your window/door type and we'll advise on compatibility.

Many of our products come with installation instructions. For more complex installations, we recommend consulting a professional. If you need guidance, feel free to contact us and we'll do our best to help.

No, you can checkout as a guest. However, creating an account allows you to track orders, save your details for faster checkout, and view your order history.

Click on the "Login" link and then select "Forgot Password". Enter your email address and we'll send you a link to reset your password. If you don't receive the email, check your spam folder or contact us for assistance.