Returns & Refunds

Our hassle-free returns policy

🔄 Our Returns Policy

We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, you can return it within 30 days of delivery for a full refund or exchange.

30-Day Money-Back Guarantee: Return any unused item within 30 days for a full refund, no questions asked.

📋 Return Conditions

To be eligible for a return, items must be:

  • In original, unused condition
  • In original packaging with all tags attached
  • Accompanied by proof of purchase (order confirmation or receipt)
  • Returned within 30 days of delivery

Please Note: Items that have been installed, modified, or show signs of use cannot be returned for a refund.

📝 How to Return an Item

1

Contact Us

Email us at info@khighwaywd.co.uk with your order number and reason for return

2

Get Approval

We'll send you a return authorisation and instructions within 24 hours

3

Pack & Ship

Pack the item securely and send it back to us using a tracked service

4

Get Refunded

Receive your refund within 5-7 working days of us receiving the item

💷 Refund Information

Refund Timeline

  • Refunds are processed within 5-7 working days of receiving your return
  • The refund will be credited to your original payment method
  • Bank processing times may add an additional 3-5 working days

What We Refund

  • Full product price for items returned in original condition
  • Original shipping costs (only if the return is due to our error)

Return Shipping Costs

  • Standard returns: Customer pays return shipping
  • Faulty or incorrect items: We cover return shipping costs

⚠️ Damaged or Faulty Items

If you receive a damaged or faulty item, please:

  • Contact us within 48 hours of delivery
  • Provide photos of the damage or fault
  • Keep all original packaging

We will arrange a free collection and send a replacement or full refund immediately.

Important: Please inspect your delivery upon arrival. Report any visible damage to the courier before signing.

🔄 Exchanges

Want to exchange for a different item? No problem!

  • Follow the same return process above
  • Let us know what item you'd like instead
  • We'll ship the replacement once we receive your return
  • Any price difference will be refunded or charged accordingly

❓ Need Help?

If you have any questions about returns or need assistance, our team is here to help.

Contact Us